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Forum Discussion

euphonius's avatar
euphonius
New Contributor
3 years ago

I've followed all the steps, but 1P8 won't work in IOS Safari

I've upgraded to 1P8 from 1P7 on my iPhone, and followed all the steps to set up. Yet when I tap the username or password field to sign into a website, I get a black popup reading "Press the 1Passwor...
ios
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 years ago

euphonius!

I'm sorry that 1Password for Safari isn't working on your iPhone. Can you please try the following steps:

  1. Fully close Safari on iOS.
  2. Fully close 1Password on iOS.
  3. Open and unlock the main 1Password app from your home screen.
  4. Open Safari and go to any webpage.
  5. Tap on the AA icon in the address bar.
  6. Tap on 1Password in the menu.
  7. Follow the prompt to unlock 1Password for Safari with your account password.

Does this resolve the issue or do you see the same message?

@tscolari

I've just tested filling a username/password into 1Password.community in Safari on my iPhone and it looks like the filling is working properly on my end. Can you try to fill your login again? If that still doesn't work then can you tell me what happens when you try to fill the login using 1Password for Safari?

Do you see any error messages?

-Dave