The app was not correctly configured and cannot access your Dropbox
Just upgraded from a Pixel 2 XL (Android 11) to a Pixel 6 Pro (Android 12) and I cant seem to connect to Dropbox to access my vault. I couldn't seem to find anything relevant on the forums or google search.
At first I tried going directly through 1password, selecting dropbox, and signing in but that didn't work.
I then erased storage/cache for both dropbox and 1password and tried signing into Dropbox first, then connecting 1 password to dropbox only to end up with the same error message.
1Password Version: 7.9 Extension Version: Not Provided OS Version: Android 12
I just got a new (2021) Sony Xperia 1 iii and I'm having the same problem. Went through all the recommendations on this thread and nothing worked. I'm wondering if its an Android 12 thing.
Glad I found this thread as the exact issue was happening to me (Pixel 2 to a Pixel 6 Pro). Deleting old devices from Dropbox, disconnecting old 1Password apps from Dropbox (I left the one active one from my Pixel 2 in case things went badly), and then getting stuck on the "Allow" page was frustrating. Switched back to the 1Password app a couple of times and it just launched an identical tab in Chrome with the same problem. However, a couple of times doing that and then the app seemed to find the vault and allow me to connect. Pretty serious issue for users!
I'm sorry you're running into trouble with getting 1Password working with Dropbox. In my numbered list of steps, on which step are you running into issues? Let me know, and I'll be happy to investigate further!
i have the same issue.
My phone Samsung s21 ultra.
I have reinstall android 12 on the Samsung store because i have another problem.
I would like connect my 1p with my dropbox apps. dont work
I have follow:
Delete the Dropbox app from your phone.
Go to the Dropbox website and disconnect the 1Password for Android app: Settings > Connected Apps > 1Password for Android > Disconnect
Ensure that there's a spare device slot in your Dropbox account if you are using a free account: Settings > Security > Devices
Re-open 1Password for Android, relink your Dropbox account using your web browser.
After tapping Allow, do not exit Chrome or 1Password. Instead use the back button/gesture on your device to go back to the 1Password screen.
But don't work.
I have try with Firefox don't work.
Thank you! I confirm that I have managed to locate your message in our system :+1: We will take a look and someone will get back to your email as soon as possible.
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Just upgraded from a Pixel 2 XL (Android 11) to a Pixel 6 Pro (Android 12) and I cant seem to connect to Dropbox to access my vault. I couldn't seem to find anything relevant on the forums or google search.
\n\n
At first I tried going directly through 1password, selecting dropbox, and signing in but that didn't work.
\n\n
I then erased storage/cache for both dropbox and 1password and tried signing into Dropbox first, then connecting 1 password to dropbox only to end up with the same error message.
Just upgraded from a Pixel 2 XL (Android 11) to a Pixel 6 Pro (Android 12) and I cant seem to connect to Dropbox to access my vault. I couldn't seem to find anything relevant on the forums or google search.
\n\n
At first I tried going directly through 1password, selecting dropbox, and signing in but that didn't work.
\n\n
I then erased storage/cache for both dropbox and 1password and tried signing into Dropbox first, then connecting 1 password to dropbox only to end up with the same error message.
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The app was not correctly configured and cannot access your Dropbox","moderationData":{"__ref":"ModerationData:moderation_data:105952"},"body":"
I just got a new (2021) Sony Xperia 1 iii and I'm having the same problem. Went through all the recommendations on this thread and nothing worked. I'm wondering if its an Android 12 thing.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"190","kudosSumWeight":0,"repliesCount":0,"postTime":"2021-11-25T10:28:01.000-08:00","lastPublishTime":"2021-11-25T10:28:01.000-08:00","metrics":{"__typename":"MessageMetrics","views":0},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:105894/message:105952","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:105951":{"__typename":"ModerationData","id":"moderation_data:105951","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:105951":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:-1"},"id":"message:105951","revisionNum":1,"uid":105951,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:105894"},"conversation":{"__ref":"Conversation:conversation:105894"},"subject":"Re: The app was not correctly configured and cannot access your Dropbox","moderationData":{"__ref":"ModerationData:moderation_data:105951"},"body":"
Hello,
\n\n
i have also disconnecting old 1P in dropbox but don't work for me. \nSame issue forme.
\n\n
Brian
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Glad I found this thread as the exact issue was happening to me (Pixel 2 to a Pixel 6 Pro). Deleting old devices from Dropbox, disconnecting old 1Password apps from Dropbox (I left the one active one from my Pixel 2 in case things went badly), and then getting stuck on the \"Allow\" page was frustrating. Switched back to the 1Password app a couple of times and it just launched an identical tab in Chrome with the same problem. However, a couple of times doing that and then the app seemed to find the vault and allow me to connect. Pretty serious issue for users!
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Hello,
\n\n
the connetion with dropbox i have the same message error. \nThe app was not correctly configured and cannot access your Dropbox
\n\n
Brian
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"148","kudosSumWeight":0,"repliesCount":0,"postTime":"2021-11-24T09:14:13.000-08:00","lastPublishTime":"2021-11-24T09:14:13.000-08:00","metrics":{"__typename":"MessageMetrics","views":0},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:105894/message:105949","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/cmstNC1VWHNrNHQ\"}":{"__typename":"AssociatedImage","url":"https://www.1password.community/t5/s/cuxzj43862/images/cmstNC1VWHNrNHQ","height":479,"width":478,"mimeType":"image/png"},"Rank:rank:4":{"__typename":"Rank","id":"rank:4","position":3,"name":"1Password Team","color":"333333","icon":{"__ref":"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/cmstNC1VWHNrNHQ\"}"},"rankStyle":"FILLED"},"User:user:7975":{"__typename":"User","id":"user:7975","uid":7975,"login":"Jack_P_1P","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-08-31T05:18:25.000-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.1password.community/legacyfs/online/onepassword_avatars/userpics/2BRAUNBH1YMT.jpg"},"rank":{"__ref":"Rank:rank:4"},"entityType":"USER","eventPath":"community:cuxzj43862/user:7975"},"ModerationData:moderation_data:105948":{"__typename":"ModerationData","id":"moderation_data:105948","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:105948":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:7975"},"id":"message:105948","revisionNum":1,"uid":105948,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:105894"},"conversation":{"__ref":"Conversation:conversation:105894"},"subject":"Re: The app was not correctly configured and cannot access your Dropbox","moderationData":{"__ref":"ModerationData:moderation_data:105948"},"body":"
Hi @brian5542:
\n\n
I'm sorry you're running into trouble with getting 1Password working with Dropbox. In my numbered list of steps, on which step are you running into issues? Let me know, and I'll be happy to investigate further!
\n\n
Jack
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.
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Hello,
\n\n
i have the same issue. \nMy phone Samsung s21 ultra. \nI have reinstall android 12 on the Samsung store because i have another problem.
\n\n
I would like connect my 1p with my dropbox apps. dont work
\n\n
I have follow:
\n\n
Delete the Dropbox app from your phone. \nGo to the Dropbox website and disconnect the 1Password for Android app: Settings > Connected Apps > 1Password for Android > Disconnect \nEnsure that there's a spare device slot in your Dropbox account if you are using a free account: Settings > Security > Devices \nRe-open 1Password for Android, relink your Dropbox account using your web browser. \nAfter tapping Allow, do not exit Chrome or 1Password. Instead use the back button/gesture on your device to go back to the 1Password screen.
\n\n
But don't work. \nI have try with Firefox don't work.
\n\n
Thank you for the help
\n\n
Brian
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@letsroll:
\n\n
Thank you! I confirm that I have managed to locate your message in our system :+1: We will take a look and someone will get back to your email as soon as possible.
\n\n
Thank you for your patience!
\n\n
ref: DGW-76566-848
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If Dropbox Personal Account is linked with a Work Account, you have to unlink the two accounts.
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my support ID is:[#DGW-76566-848]
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