Signing back into the Community for the first time? You'll need to reset your password to access your account. Find out more.
Forum Discussion
Why is Touch ID not opening 1Pass any longer in Safari on my iPad?
I have not upgraded to version 8 yet but, for some reason, I can no longer open 1Pass on my iPad with Touch ID. Now I have to enter the password whenever I log in. The same is true on my iPhone 11 Pr...
1P_Dave
Moderator
ModeratorHello jazzman! 👋
It sounds like you're able to use Touch ID to unlock the main 1Password app on both your iPad and iPhone is that correct? If I understood correctly then you're not affected by the issue that is mentioned in that other thread that was linked since that issue deals specifically with unlocking the main app itself.
With the latest iOS 16 update, 1Password has temporarily turned off Touch ID and Face ID in Safari due to changes in the user flow and experience. Biometric sign-in across all other devices and browsers other than Safari will remain the same. 1Password understands the importance of biometrics, namely the security and convenience it offers our customers. This change affects both 1Password 7 and 1Password 8 for iOS as well as earlier versions of iOS such as iOS 15.7.
We would like to bring back this feature one day and are working closely with our partners at Apple to figure out how to make that happen. I'm sorry for the inconvenience.
-Dave
