1Password for Safari not communicating with the desktop app [FIXED]

24567

Comments

  • kevin.li
    kevin.li
    edited September 1

    Hi everyone,

    We have identified the connection issue happening between the 1Password for Safari web extension and the 1Password for Mac desktop app. Currently, 1Password for Safari has to be unlocked separately from the desktop app due to the issue. I'm sorry about the inconvenience and confusion it caused.

    Our developers are looking into the issue so hopefully, a fix will be patched soon. Meanwhile, the connection should be working in other supported browsers, such as Chrome, Edge or Firefox.

    -Kevin

  • VirgilBoy
    VirgilBoy
    Community Member

    I have also discovered this exact same issue on my Mac studio. It was good yesterday. I have also tried restarting the Mac, but that does not help.

    I am on the very latest 1Password version

  • kevin.li
    kevin.li

    Hi @Umiamz & @VirgilBoy ,

    We have identified the connection issue happening between the 1Password for Safari web extension and the 1Password for Mac desktop app. Currently, 1Password for Safari has to be unlocked separately from the desktop app due to the issue. I'm sorry about the inconvenience and confusion it caused.

    Our developers are looking into the issue so hopefully, a fix will be patched soon. Meanwhile, the connection should be working in other supported browsers, such as Chrome, Edge or Firefox.

    -Kevin

  • kevin.li
    kevin.li

    Hi @DiovanLuidi & @elkodsi ,

    We have identified the connection issue happening between the 1Password for Safari web extension and the 1Password for Mac desktop app. Currently, 1Password for Safari has to be unlocked separately from the desktop app due to the issue. I'm sorry about the inconvenience and confusion it caused.

    Our developers are looking into the issue so hopefully, a fix will be patched soon. Meanwhile, the connection should be working in other supported browsers, such as Chrome, Edge or Firefox.

    -Kevin

  • VirgilBoy
    VirgilBoy
    Community Member
    edited September 1

    OK, I get the connection issue will be dealt with. But there's more to the issue.

    No matter what I do, the 1Password Safari extension will not work with the Apple Watch now. Multiple times I have use System Settings - Login Password. Disable, then re-enable and typically that always gets the Apple Watch connection working again.
    hat you see in the attachment is all I get at this point.

  • kevin.li
    kevin.li

    Hi everyone,

    We have identified the connection issue happening between the 1Password for Safari web extension and the 1Password for Mac desktop app. Currently, 1Password for Safari has to be unlocked separately from the desktop app due to the issue. I'm sorry about the inconvenience and confusion it caused.

    As @shrimppesto mentioned, the issue seems to be related to the code-signing certificate for the 1Password Safari extension. Our developers are looking into the issue so hopefully, a fix will be patched soon. Meanwhile, the connection should be working in other supported browsers, such as Chrome, Edge or Firefox.

    -Kevin

  • kevin.li
    kevin.li

    Hi @benmattison,

    We have identified the connection issue happening between the 1Password for Safari web extension and the 1Password for Mac desktop app. Currently, 1Password for Safari has to be unlocked separately from the desktop app due to the issue. I'm sorry about the inconvenience and confusion it caused.

    Our developers are looking into the issue so hopefully, a fix will be patched soon. Meanwhile, the connection should be working in other supported browsers, such as Chrome, Edge or Firefox.

    -Kevin

  • kevin.li
    kevin.li

    Hi @newcustomer1 ,

    We have identified the connection issue happening between the 1Password for Safari web extension and the 1Password for Mac desktop app. Currently, 1Password for Safari has to be unlocked separately from the desktop app due to the issue. I'm sorry about the inconvenience and confusion it caused.

    Our developers are looking into the issue so hopefully, a fix will be patched soon. Meanwhile, the connection should be working in other supported browsers, such as Chrome, Edge or Firefox.

    -Kevin

  • kevin.li
    kevin.li

    Hi @FoxFifth,

    We have identified the connection issue happening between the 1Password for Safari web extension and the 1Password for Mac desktop app. Currently, 1Password for Safari has to be unlocked separately from the desktop app due to the issue. I'm sorry about the inconvenience and confusion it caused.

    Our developers are looking into the issue so hopefully, a fix will be patched soon. Meanwhile, the connection should be working in other supported browsers, such as Chrome, Edge or Firefox.

    Additionally, you can adjust the auto-lock settings for the 1Password for Safari web extension under the "Security" section after you unlock 1Password in Safari:

    • image

    -Kevin

  • kevin.li
    kevin.li

    Hi @VirgilBoy ,

    The Apple Watch unlock feature is from the 1Password desktop app. Due to the connection issue I mentioned above, we cannot utilize Apple Watch to unlock 1Password in Safari currently. Sorry about the trouble.

    Once the connection issue is fixed, you should use Apple Watch to unlock again.

    -Kevin

  • VirgilBoy
    VirgilBoy
    Community Member

    OK...bummer... I use the 1Password Safari extension 90% of the time

  • elkodsi
    elkodsi
    Community Member

    Thank you, Kevin, I appreciate the update. Hopefully this is an easy fix for you.

  • JerrySG
    JerrySG
    Community Member

    Same thing just started happening to me on two different Macs. Clearly a 1PW but that needs to be fixed quickly!!!

  • benmattison
    benmattison
    Community Member

    @kevin.li Thanks for the quick response!

  • WayneV
    WayneV
    Community Member
    edited September 2

    I am wondering why opening (unlocking) the 1PW app doesn't automatically cause the Safari plug in to be unlocked (the icon next to the web site name at the top of the Safari window still has a lock on it). And vice versa. Is this the normal behavior, or do I have some setting not set correctly? Seems to me that this is unnecessarily cumbersome. Thanks

    1Password Version: 8.10.40
    Extension Version: 2.27.1
    OS Version: 13.6.9
    Browser: Safari

  • kurisari
    kurisari
    Community Member
    edited September 6

    When I log in to 1password and unlock it with touch id on a mac, the safari extension is not correctly detecting the desktop application. I tried to do it from the google chrome browser and in this browser it correctly detects the desktop application, so it is not an error on their part.

    1Password Version: 8.10.40
    Extension Version: 2.27.1
    OS Version: macOS 14.6.1
    Browser: Safari

  • kurisari
    kurisari
    Community Member

    When I log in to 1password and unlock it with touch id on a mac, the safari extension is not correctly detecting the desktop application. I tried to do it from the google chrome browser and in this browser it correctly detects the desktop application, so it is not an error on their part.

    1Password Version: 8.10.4
    Extension Version: 2.27.1
    OS Version: macOS 14.6.1
    Browser: Safari

  • JerrySG
    JerrySG
    Community Member

    I wasted hours trying to figure out what was wrong. Reinstalled everything. Finally came here and discovered I wasted my time with a bug that should never have happened. Tried to email support but could not find any way to do this. I wonder how many hours of valuable time users wasted trying to figure out the problem???? Going to start looking for another program for password management. Used to love this program. But version 8 turn me right around, and not in a good way.

  • shrimppesto
    shrimppesto
    Community Member

    Known issue -- it started 8/31/24, 1Password is aware and working on a fix.

  • dragon1
    dragon1
    Community Member

    Any update over here? So annoying... Why did it stop working? There was no new update... When will it work again?

  • asrob
    asrob
    Community Member

    Same issue here, I'm following this thread.

  • stein
    stein
    Community Member

    1Password browser (Safari) extension doesn’t stay unlocked, each time I quit Safari, I have to re-enter the password, even though the desktop 1Password is open.

    1Password Version: Mac 8.10.40
    Extension Version: 2.27.1
    OS Version: 14.6.1
    Browser: Safari

  • danco
    danco
    Volunteer Moderator

    Known bug. They are working on the issue. You could use another browser for the moment.

  • BrainD
    BrainD
    Community Member

    +1, Should’ve been an automated test case prior to software release

  • stein
    stein
    Community Member

    TY

  • gaolson
    gaolson
    Community Member
    edited September 2

    1Password in Mac works fine. The 1Password browser extension in Safari no longer works with my fingerprint. It always requires my full password. Help would be greatly appreciated.

    1Password Version: 8.10.40
    Extension Version: 2.27.1
    OS Version: Mac 14.6.1
    Browser: Sonoma

  • dragon1
    dragon1
    Community Member
    edited September 2

    Yes - it's broken. Check other posts within the discussions over here. You're not alone.

    https://1password.community/discussion/comment/717033#Comment_717033

  • dragon1
    dragon1
    Community Member

    It's broken since nearly two days. Hope they will fix it soon. Don't understand why it takes that long?

  • tetardbleu
    tetardbleu
    Community Member

    I thought it was only me ! That's really, really annoying...

  • dcrdev
    dcrdev
    Community Member

    Next version of MacOS includes a password manager app - is releasing next month; the worst possible time on your part for this issue to be occurring.

    When is this going to be fixed?

This discussion has been closed.