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uilleann's avatar
uilleann
New Member
18 hours ago

Help! Cannot Log in... Recovery code not accepted

 I changed a couple things and now I am lost.

My last name on my account had a capital letter in the middle so I fixed that.  Seemed ok. Then because of the recent WSJ podcast I tried to change my master password.  That seemed to work ok.

But when I tried to log in... Not accepted.  I must have written it down incorrectly.  Tried a couple more times no go.  I have it on my desk top, iPad, and iPhone.  Could not log into any.  With face recognition and with the old password I could get to an offline version of the apps.  Not sure how long that will last as I read that this is temporary??

So I went with the 'trouble signing in' and got a recovery mode.   I saved the recovery code and loaded that up but it also loads the text that is in front and behind the code.  I assumed that was meant to be.... but did not work.  I had my wife read that whole **bleep** thing while I typed it in.  But it was unclear if it all had to be Cap's and not sure if the 0 was a letter or zero.   Several more attempts not working.

The message I get is "Recovery code could not be activated. Pls check internet...."   Internet is fine.

One other thing.... again because of the WSJ podcast I installed MacAffee on all my devices.  I found out that it was putting me on VPN throughout this.  Not sure if that was a problem.  Turned that off.  Still cannot use the recovery code.   I assume I must be locked out at this point?

My database in this 1Password is huge.   Making me a bit crazy right now.

Pls help.  I did do the chatbot and got to point where someone is supposed to contact me???

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  • uilleann's avatar
    uilleann
    New Member
    2 hours ago

    Thanks for the reply.  I have read those 2 articles before and had tried what they suggested and it did not work.  I tried again and still get the message that it could not activate the recovery code.  Hopefully this will get resolved after I talk to your colleague. 

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    4 hours ago

    Hello uilleann! 👋

    I'm sorry that you're experiencing issues with unlocking 1Password. I know how important it is to be able to access your 1Password data, and the team and I are here to help you get up and running as soon as possible. I see that Paddy, our chatbot, has opened a ticket for you via email and one of my colleagues will reply to you soon. 

    In the meantime, I recommend that you try copying and pasting your recovery code from the file that you saved it into rather than typing it in manually. You can find our guide on how to use a recovery code here: Generate and use recovery codes

    Alternatively, if you're using 1Password Families and there's a family organizer, you can have the family organizer help recover your account: Recover accounts for family or team members

    If neither of those steps work then sit tight and you'll receive an email with more guidance soon.

    -Dave