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sma's avatar
sma
New Contributor
3 years ago

Since updating to 1Password 8.8 I am unable to fill password and user name in Safari.

I have already installed the Browser extension. When I right click on sign-in information on a website I now see 1Password but it apparently contains no data to fill. Can you assist?

1Password Version: 8.8
Extension Version: Not Provided
OS Version: Mac 12.5.1
Browser:_ Safari
Referrer: forum-search:updated Safari extension but it is not working

macos
  • sma's avatar
    sma
    New Contributor
    3 years ago

    Problem seems fixed since I updated the Safari Browser Extension. Thank you for your assistance.

  • sma's avatar
    sma
    New Contributor
    3 years ago

    Hi Andrew:

    Yes--the Offer to save new sign-ins is on.

  • andrew_l_1P's avatar
    andrew_l_1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    Thanks for your reply, sma. To confirm, the setting that we want to ensure is turned on here is Offer to save new sign-ins. It may also be worthwhile to update your 1Password browser extension version, you can do so by visiting the Mac App Store page: https://apps.apple.com/us/app/1password-for-safari/id1569813296?mt=12

    If the issue persists after that, I'd like to ask you to take a screenshot of what you're seeing on your browser extension's settings page and attach it to your reply:

    This will help us confirm the correct settings are turned on. 🙂

    Let me know how this goes!

  • sma's avatar
    sma
    New Contributor
    3 years ago

    I am using the Safari Extension version 2.3.7, BTW.

  • sma's avatar
    sma
    New Contributor
    3 years ago

    My screen looks a bit different than yours, but the option to fill and save is on. Thanks for the thought.

  • andrew_l_1P's avatar
    andrew_l_1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hi sma,

    Could it be this setting in the browser extension?

    You can access this by right-clicking the 1Password icon on Safari's toolbar > Settings. In the new tab that appears, select Autofill on the left and then double check that the highlighted option is turned on.

    Let me know if that helps. 🙂

  • sma's avatar
    sma
    New Contributor
    3 years ago

    I am unable to automatically have new logins save to 1password--instead, I have to manually enter the credentials into 1Password.