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Forum Discussion
Offline Items? How do I remove/remediate them?
I'm on 1Password for Windows 8.10.8 (81008024) and I'm seeing a new section "Offline Items" and a Cloud with a cross through it...
The Windows app says "Sync offline items".
The extension says "Finish signing in".
The items in the Offline Items however seem to be old deleted items? When right clicking multiple, the only options are:
When right clicking a single item:
So what am I supposed to with them?
The log is littered with
...
INFO 2023-06-15T07:23:44.160 tokio-runtime-worker(ThreadId(7)) [status:op-app\src\app\backend\updater.rs:250] No Beta updates found for 81008024
INFO 2023-06-15T07:23:47.346 tokio-runtime-worker(ThreadId(3)) [1P:native-messaging\op-native-core-integration\src\lib.rs:361] Extension connecting.
INFO 2023-06-15T07:23:47.346 tokio-runtime-worker(ThreadId(3)) [1P:native-messaging\op-native-core-integration\src\lib.rs:363] Extension connection accepted.
INFO 2023-06-15T07:24:43.850 tokio-runtime-worker(ThreadId(14)) [status:op-app\src\app\backend\updater.rs:250] No Beta updates found for 81008024
WARN 2023-06-15T07:26:38.195 invocation_loop(ThreadId(24)) [1P:op-app\src\app\backend\item_action.rs:1177] Tried to delete an already deleted item.
WARN 2023-06-15T07:26:38.195 invocation_loop(ThreadId(24)) [1P:op-app\src\app\backend\item_action.rs:1177] Tried to delete an already deleted item.
WARN 2023-06-15T07:26:38.195 invocation_loop(ThreadId(24)) [1P:op-app\src\app\backend\item_action.rs:1177] Tried to delete an already deleted item.
WARN 2023-06-15T07:26:38.195 invocation_loop(ThreadId(24)) [1P:op-app\src\app\backend\item_action.rs:1177] Tried to delete an already deleted item.
...
Regards,
Jake
1Password Version: 8.10.8
Extension Version: 2.11.0
OS Version: Windows
Browser:_ Chrome
- 1P_Dave
Moderator
@pgnd
Thank you for flagging this and I'm sorry that the initial reply wasn't correct. I've alerted my colleagues on the support team and they'll get another reply out to you as soon as possible.
-Dave
ref: CFT-98553-271
one of my colleagues will send you a reply as soon as possible
i received an email reply to ^this^ submitted report from (apparently) "a colleague of yours", referring to completely the wrong issue.
don't know how it works 'over there' -- are you able to check/redirect to the right person(s), or at least get them to reply to the right issue?- 1P_Dave
@ahatzz11
Thank you for the feedback. Currently, the offline items message can be caused by a variety of different issues and sending in a diagnostics report to the team is the best option. The diagnostics report allows our support team to identify the specific cause, and to provide a tailored solution, for your situation. We'll work to improve the situation in the future.
I see that your diagnostics report made it to the correct team and one of my colleagues will send you a reply as soon as possible. 🙂
-Dave
ref: WJV-57597-129
Hello 1P_Tommy!
It seems like this issue is hitting quite a few people - I'm also hitting it with 9 of my items. I would also like to get a resolution for the circles that I'm going in between the MacOS app and the Chrome extension. The Chrome extension says "Continue Signing In", which just leads me to my signed-in 1Password MacOS app and I get a notification saying some changes can't be synced to other accounts. Both my extension and mac app are updated. I even tried to do a fresh install of 1Password on my mac.
I find it quite frustrating that this support thread ends up just being private support emails for people but no actual resolution without signing up for a forum account, and now re-doing all of the steps above to send in diagnostics. It would be great if 1Password was more transparent in these forums about the fixes for issues so people can self-troubleshoot.
My support ID is [#WJV-57597-129]
- 1P_Tommy
Thank you.
I was also having this issue with two items. I tried the suggestion from @RebeccaL with restoring the items in the online vault in the browser, and then deleted the items from the desktop app, which seems to have solved the issue for me as well at the moment.
Despite having solved the issue for myself, I still sent the diagnostics according to the instructions from 1P_Dave, as you might have use of them in solving the issue for everyone else.
For your reference, this is your support ID:
[#PFF-77679-954]- 1P_Tommy
Thanks @pgnd
Much appreciated. We'll look into your report as soon as possible.
ref: CFT-98553-271
Could you please resend your message
done.
and successfully cc'd to myself. headers rec'd include:Date: Sat, 17 Jun 2023 09:44:46 -0400 From: "my forum email" Subject: Diagnostic report, forum post # 140803 Reply-To: "my forum email" Content-Language: en-US To: support+forum@1password.com Cc: "my forum email"do you have a business account with us using this email address?
no. the data's from a "1Password Families" account.
