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ShadowXVII
2 years agoNew Contributor
Offline Items? How do I remove/remediate them?
I'm on 1Password for Windows 8.10.8 (81008024) and I'm seeing a new section "Offline Items" and a Cloud with a cross through it...
The Windows app says "Sync offline items".
The extension says "Finish signing in".
The items in the Offline Items however seem to be old deleted items? When right clicking multiple, the only options are:
When right clicking a single item:
So what am I supposed to with them?
The log is littered with
...
INFO 2023-06-15T07:23:44.160 tokio-runtime-worker(ThreadId(7)) [status:op-app\src\app\backend\updater.rs:250] No Beta updates found for 81008024
INFO 2023-06-15T07:23:47.346 tokio-runtime-worker(ThreadId(3)) [1P:native-messaging\op-native-core-integration\src\lib.rs:361] Extension connecting.
INFO 2023-06-15T07:23:47.346 tokio-runtime-worker(ThreadId(3)) [1P:native-messaging\op-native-core-integration\src\lib.rs:363] Extension connection accepted.
INFO 2023-06-15T07:24:43.850 tokio-runtime-worker(ThreadId(14)) [status:op-app\src\app\backend\updater.rs:250] No Beta updates found for 81008024
WARN 2023-06-15T07:26:38.195 invocation_loop(ThreadId(24)) [1P:op-app\src\app\backend\item_action.rs:1177] Tried to delete an already deleted item.
WARN 2023-06-15T07:26:38.195 invocation_loop(ThreadId(24)) [1P:op-app\src\app\backend\item_action.rs:1177] Tried to delete an already deleted item.
WARN 2023-06-15T07:26:38.195 invocation_loop(ThreadId(24)) [1P:op-app\src\app\backend\item_action.rs:1177] Tried to delete an already deleted item.
WARN 2023-06-15T07:26:38.195 invocation_loop(ThreadId(24)) [1P:op-app\src\app\backend\item_action.rs:1177] Tried to delete an already deleted item.
...
Regards,
Jake
1Password Version: 8.10.8
Extension Version: 2.11.0
OS Version: Windows
Browser:_ Chrome
- Former Member
1P_Dave That seems to do the trick, thanks for that!
- 1P_Dave
Moderator
@vishae
If you don’t need to keep any information in the deleted item then you can sign out and then sign back in to the 1Password app to clear the item and resolve the issue. Follow these steps:
- Confirm that you see all of your items in a correct state when you log in to your 1Password account on 1Password.com (in the browser, not the app).
- Make sure that you download and save your Emergency Kit
- Open and unlock the 1Password app.
- Click your account or collection at the top of the sidebar and choose Manage Accounts.
- Find the account you want to sign out of and click the three-dot menu > Sign Out.
- Add your account back to the app.
Warning: If you do need to keep information currently saved in the offline item, or you don’t see all of your items on 1Password.com, then do not follow these steps and please post in this thread so that we can help further. The process described above will permanently purge the offline items and should only be used if you don't want to keep the offline items.
We're working to improve this process in the future.
-Dave
- 1P_Dave
Moderator
@davipt
Thank you for posting the Support ID. I see that my colleague sent you a reply, please continue the conversation there.
It sounds like you were able to resolve the issue, let me know if you're still seeing any problems.
-Dave
ref: QHJ-12575-896
- Former Member
I also have one offline item. I can't restore, and can't delete.
It's an item I deleted a while back, so I don't really need to keep it, I just want to delete it.I tried to drag and drop it into the Recently Deleted folder, but that doesn't work either.
- ShadowXVIINew Contributor
Yes the same sign out and back in was used to clear them in my scenario too on Windows.
This will erase the items that cannot be synced.
- Former Member
fyi
for the case
1Password for Linux 8.10.8 (81008024) offline items appear ONLY in linux desktop app can't delete, move or reassign the offline items -- either locally, or in online portal
and
willing to lose/delete the displayed offline items
a forced-resync
open and unlock the 1password desktop app click your account or collection at the top of the sidebar and choose "Manage Accounts" click on the account you want out to sign out of in the new window that appears click the three-dot menu in the top-right of the window click SignOut and follow the on-screen instructions sign back in
solved the problem (here; YMMV)
after re-sign-in, offline items are no longer listed in app
it's unclear why 1Password does not re-sync without this forced procedure
make sure you have your 1Pass signin/account credentials beforehand
- ShadowXVIINew Contributor
- Former Member
Here’s another support ID: [#QHJ-12575-896]
I’ve successfully cleaned up a dozen items by going to the web, looking for each, and hitting restore, which immediately removed the item from the Mac app. However, I still have one item that did not exist on the deleted items on the web, so I can’t get rid of it.
I had many items on the deleted items list on the web. Many of them are quite old and have been deleted from the app a long time ago, so they somehow failed to be deleted. Another group is a “bug” (in my opinion) where moving items from one folder to another one will (or did in the past?) create completely new records on the new folder and then delete the old items from the original folder. I consider this a bug because I had some of those items linked with others, and by moving the records, the links got broken. (e.g., WiFi items where the 2.4G and 5G SSID were linked with each other, or regular password records for test accounts on an internal development service that were linked with each other so I could easily set them to ignore the fact the password is the same for all those test accounts).
- 1P_Dave
Moderator
Thank you for posting the Support ID. I see that the team has already sent you a response and I recommend that you continue the discussion over email.
-Dave
ref: TPH-22733-922
- AuthorityNew Contributor
Just a me too.
One offline item. It is an out-of-date copy of an item. Offline item is showing in the wrong/previous vault (my private vault). The current/correct item is available from the correct vault (a shared vault). Error in the desktop UI is "Offline item: Permission error"
For your reference, this is my support ID:
[#TPH-22733-922]