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1P_Blake
Community Manager
2 months agoWe're the team behind 1Password’s latest product enhancements. Ask us anything! (Wednesday, February 12th)
Hey everyone! đź‘‹
We're the team behind 1Password’s latest product enhancements. Ask us anything!
We’ll be hosting an AMA right here on February 12th at 9AM PT / 12AM ET with 1P_MattG - 1Pas...
JSON000
30 days agoOccasional Contributor
Can you explain your thought process behind making your app so hand holdy that it's no longer viable for pro users? Beyond just 1Password wants more money from the vast untapped potential market of the "general public". XD
There was the whole issue with new user orientation questions being asked everytime we logged in. Now I'm seeing 1Password try to auto fill email and auto generate password directly after creating a new login. These are regressions for people who know how to use your product. I use email aliases, guess I have to delete the email field before creating a new login every time now, I also use different length passwords w/ different parameters for different things, guess I have to delete that field so I can adjust the parameters and generate the new one I want.
You seem to think you're making the 1Password easier and easier to use. You're adding more and more friction for current and pro users. You're actually slowing down our workflows by "making it easier", it's not easier, it's the same level of difficulty, just different. You're just making it take longer for people who know what to do vs people who don't. You're just catering more to the people who won't recommend your app, won't actually use it beyond what's automated, and won't take the time to swap off chrome's password manager. Any chance you could stop or is it just full blown capitalism? At least add toggles for things that not everyone wants.
- 1P_MattG28 days ago
1Password Team
This is a great question! Happy to answer.
When 1Password first started, our users were a lot like the people building the software. They were highly technical power users who felt comfortable exploring menus. If something wasn’t working, they were good at troubleshooting on their own before asking for help.
Our user base has grown substantially, which means our users look quite a bit different as well. We actually hear quite often that our product is “too technical” or that it doesn’t provide enough hand-holding.
The prompts you mentioned were a bug, not intentional behavior—so we clearly haven’t gotten it right yet. My personal philosophy is that we should build the default experience to “just work” and be really easy to set up, even for the least technical users. However, our power users (like me!) should have all the options and flexibility they need to disable features that don’t make sense for them or adjust settings when the defaults don’t fit their workflows.
It’s a fine balance, and we’re still working on getting it just right.